Kindles are fragile little creatures, and so Amazon offers a spiffy little protective case. However, for a group of angry Kindle users involved in a new class action suit, the case itself was a source of damage.
Cracks began to show, pun intended, when customer Matt Geise purchased the $30 case and began to notice cracks at points the cover attaches to the device.
The Kindle began to malfunction and eventually, stopped working
entirely. When Geise spoke to Amazon, he was instructed to pursue a
couple hundred bucks worth of repairs. Um, yeah, no. He did what most
of us do: he got online and starting talking about his issue and
finding others with similar issues. And then, the angry group with
useless Kindles took it one step beyond and filed a five million dollar
class action lawsuit.
Is anyone else questioning the customer treatment as an issue here? I
mean, let’s take a minute and look around at the mobile phones and
laptops around us. Stuff gets beat up. I’m not saying the lawsuit is
bogus, just that mistreatment is going to be hard to ignore as a
Personally, I would have been satisfied with a new Kindle. But, it will be interesting to see how this unfolds.