Tag: complaints

Complaints about CTA drivers fall this year compared to 2009

Complaints about CTA operators have dropped about 16% through October of this year, compared to the same period last year. There were 701 fewer complaints so far this year. At the same time, compliments about CTA personnel have fallen by 26%, with 326 compliments handed out by customers. One black mark on service from year... Read more »

The power of complaining to the CTA -- become a hero!

The power of complaining to the CTA -- become a hero!
I know most of us have bitched and griped about something a CTA operator did or didn’t do. Or a pee-smelling station. Or an inattentive customer service attendant. But I’ll bet chances are very high that most of us have never actually complained to the CTA about it. (Robert notwithstanding.) Well, Marylou complained. And refreshingly,... Read more »

CTA complaints: the hows, the whys and the whats

CTA’s crackdown last week on operators using electronic devices made me wonder about CTA complaints in general and the discipline process specifically. So I asked the CTA about both, and here’s what I learned. First, about half of the complaints and inquiries to CTA customer service (1-888-968-7282) are related to account management for Chicago Card/Chicago... Read more »