There are two sides to every story, of course. In a post last week about the switch to Ventra, Cheryl commented that “now the bus drivers are started to ask people to pay cash if they can’t get their Ventra cards to work.”
A CTA bus driver replied to the comment, and I wanted you all to see it:
Trust me, if the drivers had it our way, we would let you sit down after the first two tries. Here’s the deal.
We aren’t trying to make you pay, but, you really have no idea how much CTA has pitted us against the public. We as drivers are mandated that if the cards read “Insufficient Fare” after tapping twice, CTA told us as drivers that we are to request a cash fare. I promise you this is not our doing.
You think you are stressed about this (trust me, I understand that and you should be)? We are even more stressed about this system because they have spotters riding watching us. If we don’t do this, we get called into the office for an automatic write-up that we cannot fight if we don’t follow CTA’s procedures about this Ventra.
Five write-ups and we have lost our jobs. No exaggeration. We have lost operators because of this.
Please understand – it is not us. We can’t do a damn thing about it either. A majority of us feel bad for the customers because we know, but, CTA is the one creating these rules and set us up to come to the forefront to look like a bunch of jackasses over this VENTRA system.
I need my job. It sucks for everybody. Now, I have seen some of my coworkers be a**holes about it, but, the majority of us do understand, so when we are requesting cash fares, we’re not disputing you, per se – we are trying to save our jobs.
I would say more, but, I’m frustrated for you all as well as myself and I’m just trying to earn a living.
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