The CTA Ventra card used to be the subject of nearly daily posts here from October through December. Then the CTA backed off the transition deadline, and it actually started working.
Or did it?
- Lower average call wait times to Ventra customer service of five minutes or less to speak to an operator.
- Process all Ventra readers taps in 2.5 seconds or less, 99 percent of the time.
- Achieve a 99 percent availability or “uptime” on vending machines and card readers on both buses and at rail stations.
But what’s been your own experience on card reader processing time?
I almost exclusively use the Red Line, and my experience has been very good there on card processing. I would estimate that I have a failure – have to tap twice – once in about 50 taps. When it processes correctly, it does so in well under one second.
Buses, on the other hand, are another story.
I’ve been riding the #77 Belmont lately to visit a relative at St. Joseph Hospital. My Ventra card is processed correctly on the first tap probably only 25 percent of the time. It usually takes at least two taps to process, and seems to take more than 2.5 seconds.
At least twice in two days I waited at least 10 seconds for the reader to react – and reject the first tap.
So, how’s that Ventra card working out for you guys?