Many readers are saying they can’t activate their Ventra cards because they either unknowingly deleted the email with their temporary username and password, or just never got it. You use that username to log in to ventrachicago.com and create your access code – kind of like your four-digit debit card PIN.
But what do you do if you don’t have that email? Here’s a tip from a CTA spokesperson. (This applies to all registered Chicago Card and Chicago Card Plus customers):
For customers who are unable to locate that email, they can call the activation line at 888.824.8802 (this is on the sticker affixed to their Ventra card when it arrives in the mail). When they’re prompted to enter their access code, they can press zero to be transferred to an operator – average wait time is 4 minutes.
The operator will verbally provide a temporary username and will likely activate the card while the customer is on the phone, and send an email to the email address associated with the account that provides a temporary password so the customer can log in to ventrachicago.com and set up their permanent username and password, and also retrieve an access code that they would need in the future if they wanted to check their balance online, for example.
Access codes were NOT emailed to customers. They must log in with their username and password to retrieve their access code. (An access code is necessary to provide security for our customers so no one else can activate their card and use it.)
And here’s another tip about registering the Ventra card:
Activating a card is not the same thing as registering. Chicago Card Plus customers are already registered and don’t need to register it again. We have recently updated the web site to be clearer by showing that these customers are already registered if the customer clicks on “registration.” Note that customers who buy Ventra cards at retailers and vending machines do not need access codes.
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