You might think it couldn’t get any worse for the CTA.
September started with confusion over buying Ventra cards online, and ended with the crash of an unmanned Blue Line train into another with passengers sitting at the Harlem station on the Forest Park branch. At least 33 people were taken to hospitals. Here’s hoping for the best of all them.
In between, there were lots of pissed off people who couldn’t reach a Ventra operator after having problems with online activation. And there was the story about how the CTA changed its tune quickly, and provided bus service to a new Pullman Wal-Mart.
Today I was going to list a bunch more customer complaints about Ventra. But somehow I just can’t bring myself to kick the CTA more when it’s down. Besides, people were hurt in a very bizarre accident. We’ll let the investigators try to sort that out.
Tomorrow is another day. And hopefully the start of a better month for the CTA.