On Sunday I wrote that CTA makes new effort to give riders clear, consistent info about rail delays.
It turns out I jumped the gun a bit on that. I heard from a CTA media spokesman today is that the bulletin I posted (since taken down) was incomplete and in some places inaccurate – though some information was correct.
“The CTA *is* working on a program to improve customer communications globally, including rail announcements,” the spokesperson noted in an email. “President Forrest Claypool has been the driving force behind these efforts (based on feedback he’s heard from customers as well as his own experiences as a rider). We are planning changes along the lines outlined in the bulletin but they are not all finalized yet—all materials have not been completed and all operators have not been trained.”
So, my apologies for not giving you all the correct information. However, it’s still great news that this improved communications program is in the works. We riders don’t care about exactly what rail operators say during delays and emergencies, we just want to get the correct, concise and consistent information.
I hope I can soon report that complete details of that program.