CTA Ventra rollout proceeds; "plus" card users verify contact info

The first “real” user test of the CTA’s new Ventra payment systems is just weeks away.

In the last two weeks, users of the CTA’s Chicago Card Plus and registered Chicago Card users got emails asking them to confirm their contact information. Once riders do that, the CTA will email them seven-to-10 days before their Ventra card is shipped to them. That will be sometime in August.

Any rider who wants to use a contactless personal credit/debit card instead of a Ventra card can do so, but they must wait till when the full rollout occurs. The contactless personal credit/debit can be set up to load a pass product or a regular load value.

Customers will need to use their Ventra card until September, and then they will be able to link their personal contactless bank card to their Ventra account.  Doing so is simple: go to the Ventra website and set up your contactless card to be reloaded or reload as a period pass.

A CTA spokesperson last week told me he was still checking on details on the Ventra transition for users of the federal transit benefit program.

However, on Friday I got an email from my employer saying that Ventra transition was expected to go into effect in October. Riders will still be able to use the old fare media – transit cards and the Chicago Card/Card Plus through the end of the year.


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  • A more important question is whether they have issued Ventra cards to certain employees so the actual system can be tested under real world conditions.
    Meaning going through all the L station turnstiles & on buses in revenue service along with the passengers.
    That's when they & we see if it actually works correctly.

  • I am a Chicago Card plus user and I never got any such email asking to confirm my information. CTA probably can't even handle an email blast correctly.

  • In reply to Nirvana91:

    Neither did I.

  • In reply to CCWriter:

    P.S. I'm a registered user of the regular, not Plus, but still we were supposed to be included.

  • 'Same here. No email. Of course, this is the same agency that sent my replacement card to my old address, even though I had updated it several times on their website.

  • Hilevitch has an article today referring to the transit benefit plan changeover.

  • Got my email about a week ago. I was surprised as I had previously read that these emails would go out over a 3 week period and mine came on the early end of it.

  • I didn't get an email either.

  • My email came in on July 15th. Already updated my address and everything.

  • I found an old email for an expiring card that had a link to change the mailing address. However, when I clicked on it, it took me to the account summary page. There is *no* link on the account summary page to update the mailing address. WTF. The billing address page is *not* the same as the mailing address.

    Anyone have any idea where/how to update the shipping address?

  • In reply to SpinyNorman:

    Call 1-888-YOUR-CTA between 7:00 am and 7:00 pm on weekdays.
    When the web site screws up, they can fix whatever needs fixing.

  • In reply to Olaf1:

    Thanks for the number, Olaf. I have it somewhere, but you've just saved me an hour of rummaging and bad language.

    Needless to say, I didn't get the email either. But I've been pleasantly surprised the last few years when I've called the 888 number.

  • I just spoke with CTA Customer Service, and they have no idea why I, and probably many of you, did not receive an email to confirm the shipping address. They said that the Ventra cards would start shipping in early August.

    FYI, the shipping address is associated with each card, and *not* the personal information associated with the account. The shipping address is accessed through the 'Edit Card Info' link next to each card listed on the account.

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