In a new attempt at transparency with its riders, the CTA has created a new Web page to try and explain “when things go wrong” and what they do to try and set things right.
“This narrative is part of President Forrest Claypool’s desire and commitment to better communicate with customers,” said a CTA spokesperson via email. “Since his appointment in May 2011, CTA has taken steps to improve communications with our customers during incidents, including more informative platform announcements and expanded use of social media.”
The Web page reviews some common events – via QA format – on both rail and bus that cause delays, and thus anger riders. These include:
- Why do trains sometimes break down?
- Why does my train keep stopping for signal clearance?
- Why do buses bunch?
- Why did my bus go down the street slowly and/or purposely miss a green light?
The page is a fascinating read. Plus, it contains some interesting stats, such as:
- CTA ‘L’ trains travel about 177,490 miles on a typical weekday (that’s about seven times the circumference of Earth at the equator).
- About 1,500 buses travel over 145,832 miles on a typical weekday (that’s almost another 6 times around).
- Altogether, the distance our vehicles travel on an average weekday is almost a full trip to the moon and back.
So, check it out. And let me know if there are some other questions you would like the CTA to answer. (This should be good!)