CTA still finding its way on Twitter

UPDATE, 7 p.m. Nov. 7: The CTA announced via Twitter today: “You told us you wanted more info—we listened: We’ll soon begin feeding more alerts (not just major) through @cta (Keep the feedback coming!)”

Original Post:

Since the CTA launched its Twitter account last Tuesday, it has garnered almost 2,500 followers. Yet on Facebook, there are about 500 people who “like” the CTA. No doubt that’s because Twitter has morphed into an up-to-the-instant new source.

But the CTA isn’t sure yet what types of news it wants to share on service alerts. On Wednesday, it tweeted:

“Remember: Sign up for CTA Updates as primary source for alerts; we’ll limit alert tweets here to major incidents to avoid Twitter clutter.”

That brought some criticism from some Twitter users, including this snark from @dansinker:

@cta thank god, I wouldn’t want my twitter cluttered up with useful information.”

Sinker is famous in the Twitter-verse for being the man behind @MayorEmanuel.

That CTA tweet also prompted this from Dan X. O’Neil, who with Harper Reed created @ctatweet two years ago:

“Compare and Contrast: A Moment in Time on @CTA -Focused Twitter Accounts: http://www.derivativeworks.com/2011/11/compare-and-contrast-a-moment-in-time-on-cta-focused-twitter-accounts.html. Follow @ctatweet for up-to-the-minute alerts.”

So now the CTA is reconsidering its policy limiting alert tweets to major incidents. In a tweet on Friday, the CTA said:

“We are listening to what it is that you’d like from us. Please be sure to take our poll on how to best share alerts: http://goo.gl/bDKsv”

And that’s good. So get over there to the CTA’s site and take the quick survey.

And in the meantime, O’Neil (my brother) and Reed will continue to take CTA’s service alert RSS feeds and spit them out on @ctatweet.


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  • Lemme put it this way. As I indicated last week, I sure won't tweet, friend, or take a survey from CTA.

    However, with regard to Friday's topic, I did do something that I suggested on chicagobus.org that some disgruntled driver do about equipment he alleged was junk.

    While the employee reportable to the State of Illinois has jurisdiction over the matter, I doubt that he, being a public employee, will do anything to respond, but I know that the 3 things I mentioned above won't.

    So, that's all I'll say about Friday's topic, or this one.

  • I just got this tweet from them:

    You told us you wanted more info—we listened: We’ll soon begin feeding more alerts (not just major) through @cta (Keep the feedback coming!)

  • The @ctaalerts and related accounts like @ctared work perfectly fine for alerting needs, why would we need @cta to double up on alerts for people that follow both?

    I think the CTA should instead just promote people to follow the @ctaalerts account for service alerts, similar to how Metra did when they got into the social media alerts world, and maintained the existing accounts like @MetraUPN.

  • In reply to Espio:

    I don't think that CTA can assume that Kevin's brother is going to maintain the service he provides gratis, but I can go along with the point that it would have made more sense for CTA to buy his account rather than reinvent the wheel.

    However, this doesn't hit me as being as egregious as the RTA trying to invent goroo when Google Maps provides a superior product, supported by CTA and Metra.

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