I often get questions from readers about who to contact at the CTA with a complaint, or a commendation. Last week I contacted the CTA twice with complains, because, as the CTA urges: “If you see something, say something.”
The CTA’s website suggests, “If you observe an unattended package, witness anything unusual or see someone acting suspiciously, alert a CTA employee or call 911 immediately.”
You could say that my complaints last week were in the “witness anything unusual” category.
And the first one I didn’t witness. A CTA Tattler reader sent me the photo of a bus driver reading a safety manual while driving. How’s that for an oxymoron? The rider who took the photo said, “What makes it even more odd is that the paragraph heading was “Safe following distances.”
I sent that photo to the CTA Feedback email box
and also asked a spokesperson what disciplinary action was taken
against the driver. I was told the driver got a one-day suspension and a
warning. “Safety violations stay on an employee’s record for
two-years,” said the spokesperson. “An employee with four safety
violations within the two year period can be recommended for discharge.”
The second complaint I made and photo I sent was of two ripped and
stained seats on the Red Line I rode last week. Of course, no one wanted
to sit there, so we had two seats that were totally useless.
Certainly, this was not as serious as a driver reading behind the wheel,
but if the CTA doesn’t know about such problems, how can they fix them?
By the way, when sending a complaint specific to a bus or rail car, be
sure to include the bus or car number.
I got this response from the ctahelp email box:
“Thank you for your feedback. We apologize for the inconvenience. This
issue has been forwarded to the responsible General Manager for
appropriate corrective action. We appreciate your comments.”
And I do believe that corrective action will be taken.
So, if you see something, say something.