I wrote Thursday about the poor communication with passengers during Tuesday’s “misrailment.” (Thank you for coining the term, TR.)
On the other side of the equation, today I report on some excellent micro-communication in one lonely sign leading to an exit-only turnstile at the Grand-State station on the Red Line.
The sign was installed about a week ago. And remember, this is a busy station for Michigan Avenue tourists and hotels.
The sign says:
Narrow Exit. No bicycles, strollers or large suitcases. Please exit opposite end of station.
Clear. Succinct. Necessary.
Definitely necessary, and frankly it took six months before the CTA put it up, but better late than never.