I know most of us have bitched and griped about something
a CTA operator did or didn’t do. Or a pee-smelling station. Or an inattentive customer service attendant.
But I’ll bet chances are very high that most of us have never actually
complained to the CTA about it. (Robert notwithstanding.)
Well, Marylou complained. And refreshingly, she got some immediate action. And
her fellow passengers on the #2 Hyde Park Express now call her their hero. Her story:
Just wanted to share my pleasant experience with the CTA this week. For
months, service on the #2 Hyde Park Express had been getting
increasingly errant. My colleagues and I had all grown used to long
waits not to mention the occasional driver forgoing our stop by taking
59th instead of 60th or the mysterious #2 that makes no stops at rush
hour between Cottage Grove and Navy Pier.
With a few hours to kill
before happy hour one afternoon, I wrote a letter and submitted
it via the CTA’s site. I didn’t expect much. An hour later, I received
two responses-the first a stock confirmation of having received my
complaint and the second a request for more information.
where it gets really good. Yesterday, when I reached the bus stop, two
uniformed gentlemen-with charts! -from the 77th street bus garage were
present. After determining that I had penned the letter, they told me
that they would be temporarily monitoring the stop to determine the
issue. It remains to be seen whether this will usher in a new era of
regular service at 60th and Blackstone but I’m hopeful and certainly
grateful for the helpful response.
Good stuff on both sides. See the jump to read her well-crafted letter.
An Open Letter to the #2 Hyde Park Express:
We want to like you, we do. Those of us left at your 60th and Blackstone
stop are, like the Marines, the few and the proud-steadfast despite the
occasional renegade driver careening past on the other side of the
Midway and, of course, the frequent and ever-in-demand shuttle making no
stops between Cottage Grove and Navy Pier. We want to like you but you
make it so difficult when, during rush hour, you fail to arrive for more
than forty minutes as happened yesterday afternoon, June 24. We know
that scourge known as Taste of Chicago has rerouted bus service downtown
and we will continue to weather these difficult times bravely. But here
is where you, my friend, can help. Given that the route begins just a
few stops west, regular service shouldn’t be an insurmountable goal.
Please consider making the changes required so that we may continue our
You Faithful Passengers at 60th and Blackstone