The CTA has given up on its five-year Go Lane “experiment” and is moving the card readers from the left side of the bus to a prominent spot on the farebox.
Starting with buses running out of the Forest Glen garage on the North Side, the CTA began moving the equipment on Monday. When the CTA introduced the Go Lanes in 2005, it hoped to speed boarding by separating Chicago Card holders from cash customers and transit card users. But many buses didn’t have aisles wide enough to accommodate all riders.
Problems also cropped up when fares didn’t register, and drivers had to call back riders — sometimes causing disputes. The reader also couldn’t register a smart card fare when someone paid at the farebox simultaneously.
So yes, it was a smart call for the CTA to stop the Go Lane.