The CTA last week issued refunds to 2,500 passengers who erroneously swiped their Chicago Card Plus during the time the CTA was offering rides for a penny on New Year’s Eve and New Year’s Day.
A CTA Tattler reader shared this email he got from the CTA:
The CTA continued its tradition of offering penny rides on New Year’s Eve beginning at 8 p.m. on Thursday, December 31, until 6 a.m. Friday, January 1 (New Year’s Day). Some customers were erroneously instructed to tap their Chicago Card Plus card to CTA’s fare equipment, which resulted with a fare being deducted. We reviewed our files and noticed your Chicago Card Plus account was among those charged. CTA has reversed the charges and adjusted your account balance.
A CTA spokesperson said that rather than reprogram all the fare boxes to accept a penny for 14-hour span of the penny-ride offer, the CTA “wanted customer assistants to track the number of
riders who paid a penny and then provide those riders access. But
it appears some customers swiped their cards.”
Jeff, the reader who alerted me to his $2.49 refund, said it was nice that the CTa took care of this so quickly, but “if it would have helped contribute some money to the deficit, I would’ve gladly let them keep it.”
Nice offer Jeff, but the total refunded by the CTA was only $6,225. The deficit (before service cuts were instituted) was well over $100 million.