My life on hold with AT&T

Well, seriously. My entire life is on hold with AT&T and it’s all their fault. Boogers.

I’m sitting here, waiting for a tech to show up.

“Your technician will arrive sometime between….. noon and 4pm. Once the technician arrives, he may need up to 2 hours to complete the work. An adult must be home throughout the time the technician is there.”

Phffft…like I’d leave my kids here along with their tech. Seeing this is the 3rd time they’ll be in my house in the last 30 days, my confidence in them is waning.

Let’s backtrack about 6 months….

Last July, I started writing this AWESOME blog for ChicagoNow. I’m fairly well-versed in the use of software, but wordpress was new to me. I knew there would be a learning curve.

For the life of me, I couldn’t get pictures to upload to wordpress. After my computer guy tried things remotely, we decided it might be time to update my DSL modem.

So, I did. I also contacted AT&T to look into upgrading my internet speed.

“Oh yes, we can help you with that! Oh, you have the OLD DSL Broadband, don’t you? That will be $400 to upgrade all your equipment and get better service.”

Um…..Ok. No thanks.  “You will have to upgrade to U-Verse eventually, because we’re phasing out the DSL.”  That’s nice. It’s still, “no thanks.”

“Ok, well let’s run a diagnostic test just to make sure everything is OK.”  “Oh. Wait. Wow. That’s not right.”  “Um…. it looks like there is a serious problem on our end. We’ll send some technicians out to see what the problem is. No, you won’t have to be home. This looks like a problem with our remote switching station.”

“Wow. If you hadn’t called us with this problem, we could have had a system-wide failure in your area.”  Ha. You’re welcome. I saved their behinds and as a reward, they gave me…..drumroll…..nothing. Yup, nothing.

The problem got fixed, I’ve been uploading marvelous .jpg’s ever since – all is was right with the world.

Now, fast forward to November – ooops…..hold on. I have to save this in case my internet goes out again…. stand-by….

OK. Where was I? Ah yes, November 2013. I stood in my kitchen reading an URGENT letter from AT&T telling me I needed to contact them about my internet service.

Remember when that customer service rep (CSR) told me they had planned to discontinue DSL Broadband in my area? Yes, well, it was happening sooner rather than later, and if I didn’t “DO SOMETHING ABOUT IT RIGHT NOW,” I would lose my internet service on December 31, 2013.

So, I called AT&T. The CSR I spoke to was very nice. He explained everything to me. He said, “No problem. We’ll send you a new modem and you’ll be all set. No, you won’t need a technician to come out.”  Excellent. I managed to setup my computer, internet server/wi-fi unit by myself before, I’m sure it’d be no big deal to install a new modem, right?

“Oh, and there will be no charge to you, because we’re making the changes here.”  This is the same service they wanted to charge ME $400 for 5 months previous. Ugh.

Great. All set. They’re sending a new modem. However, instead of a new modem, I got another letter, in December, urging me to “DO SOMETHING ABOUT IT RIGHT NOW!” or I’d probably lose my internet service on December 31st. Oh. My. Word. Seriously?

So….. I called again. I asked about my previous conversation and wondered out loud what happened with that. “Oh, that work order was cancelled.”  By WHOM? “It doesn’t say, Ma’am. It just shows that it was cancelled.”  I was thinking some very bad words at this point, but refrained from using them.

While on THIS call with AT&T, (oops….gotta save again so I don’t lose anything…) the CSR tells me, “Oh no, you need all new wiring and equipment. This is definitely an install that needs to be done by a technician.” Oh goody. The first available appointment was the day after Christmas.

I was SO looking forward to my girls receiving their Kindles for Christmas and the very next day having to reprogram the wi-fi on each one. Ugh.

Fortunately for me (not really), I had to work that day. I left my sweet, computer illiterate (well, mostly computer illiterate) hubby at home to manage this monumental event without me. Honestly, I was terrified. In hindsight, I should have stayed home.

When I got home from work, the technician was gone, the internet worked, the kid’s Kindles had been reprogrammed for the wifi by the technician (nice guy, btw), and my main phone line in the kitchen, attached to the portable landline didn’t work AT ALL. No dial tone; nothing.

It’s a good thing I gave up swearing 10 years ago, or I’d have stripped the wallpaper with what I was thinking. Oh, Lord, have mercy on my sinful self.

So, three phone calls, three separate service tickets and times/dates later, I had a technician (the same nice guy from the day before), back at my house fixing my main landline. I was nice – I called and cancelled the other two service appts.

Now, let’s roll forward into present day. For the last couple of weeks, on/off, our internet service has been cutting out at the most inopportune times. (Which reminds me, I need to save again….standby…).

We’ll be surfing the web, ordering goodies, signing up for bicycling or running events, or BLOGGING, and  POOF!  Up comes the red light on the U-Verse box where there should be a GREEN light indicating good U-Verse broadband service.

I’m SO glad they forced me to switch from my exceedingly reliable DSL Broadband to this spotty and unreliable U-Verse. It’s made for some very interesting shouts from my kids and hubby when it goes out.

Today, I gave in and called AT&T, AGAIN. This time, I never made it past the automated system. The very masculine voice said, “We’ve detected a problem that will need to be fixed by a technician. Our first available appointment is….today, January 23rd. Your technician will arrive sometime between….. noon and 4pm. Once the technician arrives, he may need up to 2 hours to complete the work. An adult must be home throughout the time the technician is there.”

So, here I sit, my life on hold with AT&T, again. Geh. What’s the number for Comcast?

James 1:2-4 (NIV)

2 Consider it pure joy, my brothers and sisters,[a] whenever you face trials of many kinds, 3 because you know that the testing of your faith produces perseverance. 4 Let perseverance finish its work so that you may be mature and complete, not lacking anything. 

Ecclesiastes 7:7-9 (NIV)

7 Extortion turns a wise person into a fool, and a bribe corrupts the heart. 8 The end of a matter is better than its beginning, and patience is better than pride. 9 Do not be quickly provoked in your spirit, for anger resides in the lap of fools.

Source: BibleGateway

What experiences have you had with internet services, or other utilities? Have you ever been “put on hold” (or held hostage, as I call it) waiting for a service person to arrive? How do you handle it, and what do you do to keep busy?

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