Last week I published a list of the top 5 things employers do that make their employees miserable. This week I am discussing each item on the list more in depth.
Yesterday, I discussed item #5 on the list - Not making the work environment conducive of the job at hand. I need office space! Today we're moving on to item #4 on the list - Stop double talking your employees!
I've worked in many sales type environments where double talking happens A LOT! They tell you to do one thing, but the results they are looking for require something else.
Here's how I've seen this work. You're told what numbers you need in order to be successful. And, you're given a set of guidelines in which you'll need to stay within to do it the "RIGHT" way.
If you're like me, the first time this happened, you spent months with mediocre numbers trying to figure out why they are not matching up to everyone else. So you inquire as to what others might be doing differently than you.
Seems though that nobody is really telling you anything you don't know. You decide instead to just watch closely as they work. All of a sudden, you find yourself confused. I didn't think we could use a fake e-mail address to get them that extra discount.
I thought I heard that customer say that they didn't want that product. The customer has clearly said "NO!" atleast 3 times in a row now, why are you still sending them that credit card?
Ohhhhh, I get it. You set them up for things even if they say no hoping that they will have changed their minds by the time the info shows up in the mail. You explain things in a way that confuses the customer so they will say yes because they feel bad about saying no to something they don't understand.
Ok, you lie to them and make changes to their accounts that you said you weren't going to make. I get it, just take a new sale that someone else just set up, cancel it, and re do it. Sure, it makes sense to me, NEVER!
Now you think that the managers and higher ups in the company don't know that this is happening and you should say something. Wrong! Of course they know, but they want those numbers.
In which case, they will NOT discourage you from doing the wrong thing if it's currently working. And if if comes back to bite someone in the ass, it'll be you, not them. So what do they care?
I quickly realized this is why the "double talk" happens. They can't tell you to do the wrong thing without being part of the wrong doing. But they can tell you what your sales numbers need to be in order to appear successful.
If you do it, great! Makes them look good! If you get fired for it, great, now they can hire someone else. If you don't do it, great! You'll be fired and they can hire someone else!
Employee retention is not as important as churning out those bullshit numbers.
Basically, if you work in the typical sales type environment, you're going to have to be prepared to lie, cheat and steal your way to the top. Or, be able to accept that your real actual numbers, achieved through hard work and endless effort will be considered almost worthless!
This is of course, with the exception of those who are truly gifted in sales and are able to achieve great results absent of any (or no more than a little) harmless cheating, if such a thing exists.
In closing, have a GREAT day at work today, or, at the very least, don't do anything that will get you fired and/or arrested!
The Working Poor
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I will not tell anyone it's you!