Tag: technology

Boomers - Don't Be Left Behind

  Baby boomers have always had one thing going for us.  We have always had a sense of purpose.  President John F. Kennedy challenged us with the phrase “ask not what your country can do for you…. ask what you can do for your country.”   We took that challenge on with enthusiasm.  Boomers are used... Read more »

The Death of Customer Service: "Press 1 to RIP"

I was involved in a fender bender last week…..yes….it was my fault! Anyway, I called the 800 number for our insurance company to start the claims process. I also started my own “slow burn” process.  (Side bar:  In another life, I sold voice mail/automated attendant equipment and services so I should have a great appreciation... Read more »