This simple statement is worth tattooing on your forehead. But, you really don’t need to go that far. Write it on a Post It note and put it someplace where you’ll see it every day. I find that I get so caught up in networking and prospecting and developing business that I forget all about the customer experience. Our customers can make or break our business. In financial terms what would the loss of two of your best customers mean to your bottom line….I don’t know about you, but I would be in serious trouble. Here are five tips to help you reinvent and build customer service:
- Foster a culture of customer service in your organization. Remember, you wouldn’t be in business if it weren’t for your customers.
- Encourage feedback from your customers about their experiences with your organization. Look for things that are working well and improve areas that need attention.
- Set an example for your co-workers. Treat everyone with respect and listen to what they have to say.
- Make eye contact with customers and thank them for their business and mean it