In 2018, people shipped more than 87 billion parcels worldwide. The journey from warehouse to consumer is a perilous one. It's an impressive feat that more goods don't arrive at their destination in pieces.
This level of quality requires more than ensuring items are protected before they're sent out. The process starts in the warehouse, but you must follow it all the way to the customer. Follow the five tips below to avoid disappointing your client base with damaged goods.
Organize Your Products
Your warehouse contains a variety of products. They're all different shapes and sizes, and probably don't fit together conveniently. It's essential to divide your workspace up by product.
You should also set standards and policies to inform how you keep things. Adhering to these standards should help you to avoid product damage.
Conduct Product Testing
Is it possible that your products always arrive damaged because they aren't solidly built? If you outsource your fabrication, don't rule it out.
If you don't have quality assurance testing in place, now is the time to start. The last thing you want is a reputation for products that don't hold together, which can poison your business overnight.
Use the Right Containers
If your warehouse contains goods like small pipe fittings, parts-bin switchgear or sub-assemblies for small toys, they might not be easy to organize. To protect these items and keep losses from damage low, determine the right way to store them.
Look into collapsible containers for less common items. Opt for metal containers for sensitive items, plus bins or boxes for bulky products.
Find Product Liability Insurance
You can never guess all the ways a customer might misuse your product or hurt themselves. If a customer receives a damaged product with sharp edges, you could be liable.
Rather than risk a lawsuit, which can put you out of business, take out a product liability insurance policy. This type of system will protect your business against the costs associated with compensating individuals.
Do you have workers who must contort themselves into weird corners of the warehouse? Do they pack heavy loads across poorly planned routes? If so, they're more likely to damage products. If a job is difficult, it leads to fatigue, which drives a higher risk of an incident. Not only can workers injure other employees, but they can damage products and machinery.
Clearly label your walking and transport routes to ensure maximum Organize products and tools to make them easy to access. You should also clear away path obstructions to prevent falls and injuries.
Most businesses expect some loss due to damage. With both customers and workers, accidents aren't always avoidable. Instead of eliminating loss, it's essential to reduce the amount of damage. An effective action plan can boost your number of satisfied customers. It also saves the production cost of replacing damaged items. Now is the time to develop a plan to reduce damage, even if it requires an investment upfront.
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