My father in law owns a restaurant, when we go out to other restaurants and we have great service, he makes it a point to call the manager over and let them know how well they are doing. The reaction is usually stunned, since the only time a manager gets called over is for a complaint. It’s a habit I have picked up.
Earlier this week, I needed to get new running shoes for my wife, I brought the old shoes to Road Runner Sports in Wilmette, looking for a new pair. When I walked in, I didn’t have to find an associate, I was instantly greeted by Jaco at the door. I know his name is Jaco, because he introduced himself and shook my hand...at a running store!
From there he went in back to get the shoes for my wife, but it didn’t end there. Jaco took the time to examine her old shoes and explain the wear on the bottom of the shoes, talked to me about running, things that were going on in the store etc.
The next day, I had to return the shoes, because I had the wrong size. The size I needed wasn’t in stock, but that wasn’t a problem, Road Runner has a massive online catalog and was able to order what I needed and have them delivered to my home.
This service isn’t reserved to endurance bloggers (they didn’t know who I was) it’s a part of the every day service that makes Road Runner Sports a national success and why they are opening their fourth store in the Chicago area.
This Saturday, March 23rd, Road Runner is celebrating the grand opening of their store in Palatine in the Kildeer Marketplace, the three other stores are in Chicago, Wilmette and Naperville.
Road Runner Sports is now the largest running store in Chicago, yet they take the time to make share their expertise with their customers. Click here to get the exact details of the grand opening as well as information on their adventure runs, a shoe fitting, their awesome socks, sales and more.