Luv me some Yelp. This site has been amazing for my business. I am very thankful to my wonderful clients that have given me glowing reviews. As Yelp grows, more and more people are looking to it for the services that they need. I also use Yelp to find services that I need. I was beyond thankful one morning at 3:30 when I was able to find am emergency plumber(neighbors flooded my bathroom).
On the flip side, I have had two people threaten me with the powers of Yelp. Recently two clients have said "If I don't like you, I will just Yelp it." What a way to start your morning. Yes its good to have a site where people can review business, but what if its inaccurate.
One of those people did review me in a rage because I said the only other storage solution that would work in her tiny sons room was an extra shelf. Ouch. Luckily this was filtered out. I did nothing wrong. I showed up early, did the job I was asked to do in a short amount of time, and gave her a multitude of ideas for other areas of her home. There was nothing I could do about the size of the room.
The second situation was when someone thought I missed their appointment. She had written down the wrong time for our appointment. I was running errands in between jobs, when I received her call. I ran home and found the email stating the correct time of the appt. I was able to show her this and calm her down.
All in all, I think Yelp is wonderful and very thankful for what is has given me!