"No, I can't help you": A story of Walmart and the death of Customer Service
“Aim at perfection in everything, though in most things it is unattainable. However, they who aim at it, and persevere, will come much nearer to it than those whose laziness and despondency make them give it up as unattainable.” – Philip Stanhope, 4th Earl of Chesterfield  The art of customer service is not one of... Read more »