Are you in the Business of IT, or Business of the Business?

The evolution of business technology is quite impressive to say the least.  For decades, businesses have used technology to make the organization more efficient, reactive and responsive.  Historically, it's been one of the most isolated segments of an organization, though also one of the most expensive.

Unfortunately, this has also given technology a bad name--a necessary evil.  But IT doesn't deserve it.  All these years those giant servers and desktops have been crunching away with massive calculations and bazillions of database transactions--just what their masters asked them to do.  The problem is, we went from maxing out the utilization of these mainframes and megasystems, to literally having excessive computing power with the advent of today's multi-core processors, cloud computing and other extremely low-priced hardware resources.  While this was happening, the folks in IT kept doing their jobs, and the business kept expecting the same resources they have always had--primarily email, reporting and line of business applications.  And all this time, costs have only gone up.  For decades, we have used technology for fancy ways of dazzling executives and maintaining job security.

What's the point Ed?  We're at a fundamental period in business technology.  Very soon businesses will be getting back to spending more on what they do best--business.  Business executives are getting more tech-savvy, and Millennials and Gen-Y'ers are taking over the workplace.  And as the business side continues to figure out that on premise technology (and staff) are becoming obsolete, the tech side is scurrying to learn the business.  Cloud computing and social workforces will soon be displacing technology "departments", and technology costs will be embedded into every part of the business, while dropping at an incredible rate.  After all, are we in the business of technology, or the business of the business?

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    Ed Swiderski

    ABC Bachelorette star and technology enthusiast.

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