The airlines' reputation for jerking around its passengers, treating them as if they were cargo instead of people continues to grow unabated. Add this to the outrages, in case you're thinking of flying Frontier:
Yesterday Frontier Airlines rang in the New Year in San Antonio by cancelling all of their flights WITHOUT notifying their passengers. Travelers were only made aware by an 8 ½ x 11" sign stating all flights had been cancelled and to call customer service. If you were able to get through to customer service after waiting on hold for 60 minutes, you would have been told ALL of their cancellations were due to "Weather". However, looking at the departure board would have shown the only flights affected by weather were those of Frontier Airlines.
Turns out it was weather only in that Frontier didn't have enough deicing stuff, which the airline later blamed on its suppliers. Okay, so San Antonio doesn't experience Chicago-like weather, but that's not the issue. It's the way it treated its stranded passengers. Like crap. As if they were cargo instead of people.
Read on to get the full details. And think twice before you fly Frontier.
Here's the coverage in the local newspaper.