Posts tagged "customer service"

Bad bus driver contact made better by good CTA customer service experience

I just found this email buried in my inbox from last month. It’s dedicated to the good folks in the customer service department at the CTA. I’ve had a couple good experiences with them and so did Sarah: Copyright – All rights reserved by thelilddude I wanted to let you know about a recent experience... Read more »

Complaints about CTA drivers fall this year compared to 2009

Complaints about CTA operators have dropped about 16% through October of this year, compared to the same period last year. There were 701 fewer complaints so far this year. At the same time, compliments about CTA personnel have fallen by 26%, with 326 compliments handed out by customers. One black mark on service from year... Read more »

The power of complaining to the CTA -- become a hero!

The power of complaining to the CTA -- become a hero!
I know most of us have bitched and griped about something a CTA operator did or didn’t do. Or a pee-smelling station. Or an inattentive customer service attendant. But I’ll bet chances are very high that most of us have never actually complained to the CTA about it. (Robert notwithstanding.) Well, Marylou complained. And refreshingly,... Read more »

Riders admonish driver for rude remarks to disabled passenger; anger surfaces over cuts

Some seething anger over the recent service cuts came spilling out of passengers last week on the #65 Grand, directed at a bus driver for his rude comments to a man hobbling along with his walker. Jim shared the story: The #65 Grand was headed west, when a man with a walker signaled he wanted... Read more »