Software upgrades on Ventra card scanner at rail station turnstiles have proved successful and will be rolled out to all buses by the end of this week, according to the latest CTA Ventra report.
The software upgrades have resulted in Ventra payment transactions being processed with an average speed of 0.6 seconds. Average bus tap times were 1.1 seconds, with software upgrades completed at three of seven CTA bus garages so far. The upgrade continues to be rolled out to the entire bus fleet.
As for the transition from Chicago Card Plus to Ventra, the CTA sent an email survey to an estimated 30,000 Chicago Card Plus and registered Chicago Card users who have been mailed Ventra cards to customer-verified addresses but have not yet activated them. My guess is those folks were waiting so long for their cards to arrive in the mail that they gave up and bought their own elsewhere and activated that one instead.
Here are some more highlights of the Ventra data as of Dec. 1, according to the CTA:
- More than 66 percent of CTA rides are via Ventra. There are now more than one million Ventra accounts.
- Call Center performance has improved, with average call wait times remaining below 5 minutes and overall call volume declining 17 percent in November from October.
- System availability – Ventra readers and vending machines’ uptime – was 99.35 percent at rail station turnstiles and 99.63 percent at wheelchair accessible gates. Ventra vending machines showed an average uptime of 98.34 percent.