The month of October was filled with stories of people who didn't get their CTA Ventra card for a full month after they received an email to expect it in the mail in seven-to-10 days.
But now it's November. And some folks STILL haven't gotten their cards.
And the CTA has some advice for them. From the CTA Ventra page:
Customers who still have not received their Ventra cards can:
- Buy a Ventra card from a Ventra vending machine or retail outlet; register to get the $5 one-time card cost refunded as transit value.
- Spend down Chicago Card Plus balance; call 888-YOUR-CTA to cease autoload function on Chicago Card Plus.
- For customers who wish to transfer their remaining Chicago Card Plus balances, they can bring their Ventra card and their Chicago Card Plus card along with a photo ID to a balance transfer event or Ventra customer service center at 165 N. Jefferson (Monday-Friday 8 a.m.-4 p.m.) and balance will be manually transferred over.
- Coming soon: Ventrachicago.com will allow Chicago Card Plus customers the ability to have their balances transferred online to Ventra by providing their Chicago Card Plus and Ventra card information.
As an additional convenience to customers, Ventra will add 11 new balance transfer events beginning Wednesday, Nov. 6, at CTA headquarters, 567 W. Lake, to allow customers to transfer their balances from legacy fare cards including Chicago Card, Chicago Card Plus and magnetic stripe cards to registered Ventra cards. View complete schedule.
Customers may bring a maximum of five eligible fare media cards at a time with a combined minimum of five dollars in transit value on the cards to transfer to a registered Ventra card. No unlimited-ride passes (1-,3-,7-, or 30-day) will be transferred, nor will balances on expired fare cards be transferred.
Reduced fare card holders must bring in new Ventra reduced fare permits to transfer balance, as reduced fare permits will not be issued at balance transfer events.