Ventra service representatives this week are reaching out to Chicago Card Plus and registered Chicago Card customers, according to the CTA. The operators are making "courtesy calls" to "assist them in their transition to Ventra, including Ventra card activation."
These customers represent about 17 percent of CTA customers. But they have had the majority of problems with getting and activating cards - at least judging by emails and comments to CTA Tattler.
"These proactive calls are being made to provide customer support and ensure all Chicago Card Plus and registered Chicago Card customers can start enjoying the benefits of Ventra," said the CTA in an email.
That's good PR for the CTA. But no doubt they want to avoid putting off the Nov. 15 deadline when these customers can no longer fill their cards or use Chicago Cards. CTA already was forced to back off on the earlier deadline of Oct. 7 for refills and sales of magnetic stripe cards.
Meanwhile, usage of Ventra cards continues to grow, the CTA reports. Here are pertinent stats as of Oct. 22:
- Total number of system Ventra card taps: 19.6 million
- Total number of Ventra accounts: 1.18 million
- Percentage of CTA rides taken using Ventra: 40%
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