Perhaps you've seen the scenario play out at you office.
A top manager one day hears her boss grousing about a work situation he doesn't like. Soon after, that manager issues an edict hoping to address the issue to her boss' satisfaction.
Problem is, she hadn't anticipated such a negative response from both the employees charged with carrying out the edict, and the customers it ultimately affected.
So the company disavowed knowledge of any such edict.
Now, I'm not sure if that's exactly what happened at the CTA with the "load and go" memo reported Tuesday by the Chicago Tribune. But it sounds awfully close.
The Trib reports that Marlene Taylor, the CTA's general manager of elevated lines, heard that President Forrest Claypool was unhappy with a rail operator standing too long at the Sedgwick Brown Line station.
So she issued a memo reminding all operator to quickly "load and go" at all station stops. Operators took that to mean they couldn't hold doors for the passenger they clearly saw hustling up the stairs to make the train.
But once the Tribune starting asking about this "policy," the Trib said the memo was "rejected" by Taylor's bosses.
"Ms. Taylor misunderstood the information she was given, and she misrepresented it in her email," said a CTA spokesperson in a statement to the Trib. " She is being reprimanded for this communication because this is not how we communicate changes in our operating policy."
That's good. And let's hope this policy doesn't change substantively, and operators have a little leeway to wait for customers running to get their train.