In an email to CTA Tattler, the CTA apologizes to the Rogers Parkers for "the delay in notifying the surrounding community of the street closures," saying it was "due to miscommunication."
Here's the statement:
"The delay in notifying the surrounding community of the street closures was due to miscommunication – we have since taken the necessary steps to ensure such an issue does not occur again. We apologize to our neighbors and customers for the inconvenience.
"Notices of the weekend street closures due to Red Line viaduct work were distributed throughout the area today and Alderman Moore’s office has issued a notice via email to subscribed constituents of the latest updates."
Joe Moore, alderman of the 49th Ward where the Morse station is located, met with CTA representatives Friday to get answers on how the miscommunication happened. In an email to constituents and posting on his website, Alderman Joe Moore said, "This lack of notice for such a massive undertaking is nothing short of stunning and completely unacceptable."
During the evening rush hour, a customer service assistant (CSA) was distributing flyers at Morse with details of street closures this weekend and June 14 to 18 - albeit a couple days late for this weekend.
On Saturday, the community got plenty of information from the CTA. Representatives and CSAs were out in full force at the Morse station, explaining the track work occurring this weekend and how riders have to ride north to Howard to ride south. CTA workers with Kiewet Construction this weekend are replacing the track bed, ties and rails on the two northbound tracks. View Tattler photos of the weekend work.
Jeff Wilson, CTA government and community relations officer, was walking Morse Avenue, chatting with business owners and helping CTA riders. He stopped by and chatted with Moore while the alderman took questions and citizen requests his "satellite service office."
Glad to see the CTA admitting its mistake. I think you can bet they will be much more proactive in communicating about this big project in the future.