CTA issues explanation of Red Line service disruption Monday night

The CTA has taken the somewhat unusual step to issue a public statement about what happened during Monday night's rush hour when Red and Purple Line service was suspended between Berwyn and Addison due to "police activity" at a building directly opposite the L embankment just north of the Wilson stop. Read the statement.

In its letter, the CTA explains in detail what happened, and thanks customer for their patience. It also encourages everyone to sign up for email alerts, and follow the CTA on Twitter and Facebook.

The CTA notes it sent out 20 updates on Twitter, and gained 500 new followers, with more than 4,000 now. I give the CTA a lot of credit for its good use of Twitter during the service disruption. And according to comments in my post yesterday, it seems to be getting better at communicating the old-fashioned way at stations.

 

Comments

Leave a comment
  • In that this was released a day after the incident, I'm sure by then people saw the explanation on TV news. Thus, it is mostly CYA with all the mentions about how well communications with the passengers supposedly was.

    And, as far as "And according to comments in my post yesterday, it seems to be getting better at communicating the old-fashioned way at stations" I see two comments (Brandi and boofoo) saying that they weren't, one comment (Tom H) that they were, and another from Miss University that other means of communications led her to eat and delay her trip.So, don't engage in revisionism when you have a link to the source.

  • In reply to jack:

    I heard other anecdotal stories personally that communication was better. And the mere fact that at least one person said they did well is an improvement!

  • I was on a Brown Line that stopped at Belmont that night and everyone on the train knew the situation but there were a few dozen people waiting on the platform to catch the Brown Line north. Obviously, these people weren't told what the situation was.

Leave a comment