Complaints about CTA operators have dropped about 16% through October of this year, compared to the same period last year. There were 701 fewer complaints so far this year.
At the same time, compliments about CTA personnel have fallen by 26%, with 326 compliments handed out by customers.
One black mark on service from year to year is a slight increase in complaints about CTA workers failing to assist customers. There were 22 more such complaints this year for a 3% increase.
These stats were reported in Monday's Getting Around column by Jon Hilkevitch "CTA bus driver models customer service."
I can't kelp but wonder if complaint are down this year because of service cuts -- fewer drivers delivering less service means fewer complaints. And same deal with the number of compliments.
Have you ever registered a complaint with the CTA? Tell us about it.
See the graphic for exact numbers on specific complaints.
(Chicago Tribune graphic)