It seems that every year at this time -- when daylight savings time is about to go into effect -- I get an e-mail from a reader outraged that the CTA is ripping them off
for one hour on their weekly pass. I got an e-mail yesterday from Teri explaining her plight:
I ran my new 7-day pass through the turnstyle at 8:17 a.m. today and it stamped an expiration date of
a.m. on my card instead of 8:17 a.m. This effectively eliminates a
for me and actually steals $2.50 out of my pocket. The customer service
tried to explain that I still get the same amount of hours, but that
true. By marking my card 7:17 a.m. even though I actually checked in at
a.m., it prevents me from getting a ride on that card if I arrive at
on the 7th day. I did the calculation and, because the CTA changed the
before daylight savings time, they effectively steal a ride from all
using the 7-day pass between now and Sunday at 11:59 p.m.
A CTA spokesperson tries to clarify the situation for us:
This is the same question someone asks every year. The passes are good for the equivalent of seven 24-hour days. The time change is this weekend. So someone swiping a 7-day card at 8:17 on Nov. 3 will correctly be given an expiration time of 7:17 a.m. on Nov. 10th. That is (7 X24) hours later. Another way to think of it is because clocks are turned back this weekend, Sunday is a 25 hour day.
The fare collection system is programmed to make the change automatically so that 7 and 30 days passes that are used within this time period are correctly recorded.
Well Teri, maybe you can get that free ride back in March when we "spring forward."