I've written that the CTA can do better. Others -- especially MK -- have said you can't always believe what we read in the media.
Well, here's something I read in the media. It's a letter to the Tribune from the parent of person stuck on one of the evacuated. Good to know there was open communication on this rail run:
I hope it's not too late to publicly thank the conductor, firemen and fellow travelers on the train my daughter was on last Sunday. The young men in her care provided, humor, calm and kindness. The conductor kept them informed with instructions (especially "do not open the doors"). And when they finally reached the platform in their smoke-filled, fire-surrounded rail care, the Chicago fire department was there to lead them to safety. You hear a lot of grumbling about CTA communication from conductors, but, at least on the train my daughter was on, everyone worked together. Thank you!
-- Dona Hewitt, Chicago