About two weeks ago I asked: "What would you do to improve the CTA?"
You responded big-time with well over 100 ideas, comments and observations. Now we want to give you a detailed report summarizing these ideas for improvements. In this case, "we" really means Tattler reader Ed Flam, who took the time last week to categorize and tabulate all the ideas. So thanks, Ed!
There were four general categories of ideas and comments: capital improvements, service improvements, organizational improvements, and general compliments. Yes, there were four compliments!
Capital improvements. There were 101 ideas related to capital improvements. Of those, there were 22 ideas about new rail service, and 14 about CTA payment systems. You have some strong views on rail stations -- 9 of you had ideas on improving stations, while another 9 commented on ways to consolidate stations. The vast majority (48) of these ideas were about rail service.
Service improvements. There were 70 suggestions on service improvements, and bus route changes dominated, with 18 ideas on that subject. Another 9 people made comments about publishing and enforcing CTA customer rules. There also were 6 comments about bus bunching, and 7 requests for more frequent service. Most (29) of these comments pertained to bus service.
Organizational improvements. There 27 comments about organizational changes at the CTA, with 7 ideas about the CTA board and how it operates.
Compliments. Yep, there were 4 compliments to share -- one about the new buses, and another about the usefulness of CTA Tweets.
And CTA staffers aren't the only ones who know how to make sleek PowerPoint presentations. Ed made one summarizing these findings. You can download it
is Ed's Excel sheet, where you can read all the comments by category.