Here's a breakdown of your ideas on how to improve the CTA

About two weeks ago I asked: "What would you do to improve the CTA?"

You responded big-time with well over 100 ideas, comments and observations. Now we want to give you a detailed report summarizing these ideas for improvements. In this case, "we" really means Tattler reader Ed Flam, who took the time last week to categorize and tabulate all the ideas. So thanks, Ed!

There were four general categories of ideas and comments: capital improvements, service improvements, organizational improvements, and general compliments. Yes, there were four compliments!

Capital improvements. There were 101 ideas related to capital improvements. Of those, there were 22 ideas about new rail service, and 14 about CTA payment systems. You have some strong views on rail stations -- 9 of you had ideas on improving stations, while another 9 commented on ways to consolidate stations. The vast majority (48) of these ideas were about rail service.

Service improvements. There were 70 suggestions on service improvements, and bus route changes dominated, with 18 ideas on that subject. Another 9 people made comments about publishing and enforcing CTA customer rules. There also were 6 comments about bus bunching, and 7 requests for more frequent service. Most (29) of these comments pertained to bus service.

Organizational improvements. There 27 comments about organizational changes at the CTA, with 7 ideas about the CTA board and how it operates.

Compliments. Yep, there were 4 compliments to share -- one about the new buses, and another about the usefulness of CTA Tweets.

And CTA staffers aren't the only ones who know how to make sleek PowerPoint presentations. Ed made one summarizing these findings. You can download it

here
. Nice work by Ed!

Also,

here

is Ed's Excel sheet, where you can read all the comments by category.

Comments

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  • This would be a lot more useful if the posts actually said what the suggestions from the public were. Not one is specifically listed. What's the use in that? Perhaps they're listed in the PowerPoint--of course, many people don't have access to PowerPoint to view that document. You could have created a simple PDF file of the results to share them. Everyone can open a PDF file. For an article featured on the front page of ChicagoNow, it doesn't tell me anything that makes my life easier as a transit rider.

  • In reply to MikeDoyle:

    The Excel spreadsheet does an excellent job of that. Click on the links, Mike.
    I want to compliment Ed for his volunteer work.

    Now, of course, the question is whether CTA will respond to the comments, either to Kevin or do something about them. Of course, some are contradictory, like bringing back the Archer Express now that the Orange Line is there, and I don't expect the CTA Board to advocate for its abolition (although I believe that the abolition is necessary).

  • In reply to jack:

    Jack, I just added the spreadsheet this morning.

  • In reply to MikeDoyle:

    Open Office can be used to open any PowerPoint file. It is a free open-source Microsoft Office alternative. Use it, instead of complaining you can't open it.

  • In reply to MikeDoyle:

    But why were some of the interesting suggestions not listed explicitly?

  • In reply to aczysz:

    Did you read the spreadsheet? They seem to be there.

  • In reply to aczysz:

    I meant to imply outside of a spreadsheet. Spreadsheets are not spooled the same way as websites by search engines.

  • In reply to aczysz:

    All of the ideas are still archived in the comments at the original post:

    http://www.chicagonow.com/blogs/cta-tattler/2009/08/what-would-you-do-to-improve-the-cta.html

  • In reply to aczysz:

    Archived is different than organized. A bunch of comments are a incoherent mess, (yes, including mine!)

  • In reply to aczysz:

    It seems you ask for too much. You complain that the spreadsheet isn't indexed in the same way by a search engine, but when told that the original post is indexed, say that it isn't organized, even though the spreadsheet is.

    I can see the argument that maybe a pdf could have been posted instead of the Office documents, but still think that Ed did a fine job on analyzing this.

  • In reply to jack:

    I never asked for a pdf by the way - that was someone else. I just don't understand the utility in a post regarding these statistics. I think a post highlighting the blogger favorite's would be more useful.

  • Thanks to Ed, but I don't really get the math (48 is a vast majority of 101? Most of 70 was 29?)

  • In reply to sargas:

    Sargas, what I was trying to point out was the categories that had the most comments.

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