I need you to know I once broke up with Strabucks. It was almost 10 years ago and I have not yet fully recovered from the terrible way Starbucks treated me. Of course, we made up. But we continue to work on our trust issues.
It was a gloomy, wet day. I was getting into my car after leaving Starbucks and found a Starbucks gift card on the ground by my car. I know that some people register their cards so I wanted to get the card back to its righhtful owner. I was by a local college - not one I've worked at - but have always been mindful of the meager budgets of college students and would not want a student to lose out on an iced mocha that grandma paid for. So I called the number on the back of the card hoping it was registered and Starbucks could help. At this point, I had no idea how much was on the card. And, yes, I could keep it myself and likely was going to but I just wanted to give it a shot. It's not like a lost wallet but it's close.
When I called, I gave the scan code to the customer service rep. He tells me the card is not registered. Oh okay, I tried. I ask how much is on the card. $22 and some change. Wow. More than I thought. Then he tells me the unexpected - since I called and said it was lost, he had to deactivate it. Wait, what? I was doing a nice thing here. Karma, where u at?
Me: "Who gets the money, then?"
Rep: "Well, Starbucks gets the money, ma'am."
Now, I don't want to sound like an episode of Girls, but what about me getting it? What about savoring the feeling of buying my friends their coffees? Hey, maybe, Starbucks you would have even gotten more from me if you would have let me keep the gift card. But, no. You took something from me that day - my faith in your good, kind spirit. I thought we had knew each other better than this.
I stopped going to Starbucks. It lasted maybe a week. But, I was hurt. And when I'm hurt, I want a half-caf iced Americano all the more. Our relationship may not be the healthiest but I can't leave you, Starbucks. You are just too much a part of my life. I can only hope we stay true to each other for the rest of our lives.