Blackberry customers : We are sorry!

If you are a Blackberry user and you experienced the outage that affected users for some days. If you read my blog, I had advised users and managers of companies that still run with the Blackberry that they can go in another direction because honestly has RIM or Blackberry come out with any phone that you can say "I will run out and get that new phone!" I mean the only one that you could have gone out and bought a ton of these phones was the Blackberry Pearl. I actually considered it at one time when I was shopping for a new phone. But I experienced the iPhone and have not looked back. But sticking to the story about the outage.

Now Blackberry is offering it's users premium apps worth more than $100. Today will be the day you can access these app's. SIMS 3, Bejeweled, N.O.V.A, Texas Hold'em Poker 2, Bubble Bash 2, Photo Editior Ultimate, Drive Safely Pro, iSpeech Translator Pro, Drive Safely Enterprise, Nobex Radio Premium, Shazam Encore, Vlingo Plus: Virtual Assistant.

They will be available until the end of the year. But more titles will be coming out for free in the coming weeks. Also if you are a user of the Blackberry you will receive free tech support.

Now I understand the company by saying sorry and all. But is that what you the user want? Free apps? No. I think that you the user would want some money for the lost usage time and the times of grief that you experienced during this outage time. Will this affect Blackberry's reputation amongst Fortune 500 companies that use the Blackberry as their tool for communication? Will this lead to the downfall of RIM and Blackberry? We  will see.

Filed under: technology

Tags: Blackberry, outage, RIM


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  • Your last paragraph sums it up. I don't think that some business user who couldn't get his or her e-mail for a couple of days cares whether Sims 3 or Poker is available, and I'm sure that the corporate bean counter that provided the Blackberry to the employee certainly doesn't want that type of compensation.

    However, is it an issue that the service plan is purchased through a wireless provider instead of Blackberry?

  • Of course they don't want this offer, the same thing happened when the whole Sony hacking happened and they got some free downloads and free credit report for a year or something like that. You mean if the user purchased a service plan with their service provider?

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