Trichotillomania: Step 2 - getting help
Oh. My. Goodness.
Why is this such a difficult process?
I have to throw a shout out to my oldest's school social worker. She jumped right in, offering the help she can. When we got done on the phone today, I felt as though my oldest will have the support she needs at school. Whew.
The next step of getting help for my daughter's trichotillomania meant I spent the day on the phone talking to a variety of people, including the pediatrician's office to get the referral. Dang, I hate HMO's, and I resent being bullied into one in 2012. Poop.
Fortunately, my girls have a thoroughly kind and rational pediatrician that immediately OK'd the referral. Yay! Unfortunately, the referral is at the group's psychiatry office nearly 20 miles away.
I know there are therapists in the area that are closer, but we have to stay in-network by using the referral to get the insurance coverage. Rats.
One of the suggestions the nurse at the pediatrician's office made was to call the insurance carrier and find out our benefits prior to the appointment.
I did. Well, I tried. The first time I called, I was put on hold for nearly 20 minutes, then another call came through that I had to answer. Soooo, then I had to call BC/BS back and go to the end of the line again.
This is what I listened to over and over along with the really bad, fakey, acoustic guitar music - "Thank you for continuing to hold. Our next available customer advocate will be with you shortly." - Liars. Shortly?? I don't think 25 minutes later is "shortly."
Do I want to take the survey after I get done talking to you? Abso-frickin-lutely.
Best yet, the company (did I mention it was BC/BS of Illinois?) was doing a computer upgrade during regular business hours. Do you know what that means? That means that the customer advocate was crabbier and crankier than me. That's saying something!
Have you ever watched The Late Late Show with Craig Ferguson where they do that awkward pause thingy? Yup. That was me and the "customer advocate" today. Lots of times - over and over and over... as we waited for the computers to catch up. Ugh.
(My hubby and I love the Craig Ferguson show, by the way, and my crazy pug loves going crazy over Secretariat. Awesome).
I come to find that we have fairly decent coverage for this sort of thing. Take that, trichotillomania, and thank you, Lord for little (big) blessings.
Even more amazing? With one phone call, I was able to get my girl's first appointment for tomorrow. Let the process begin. Be gone, trichotillomania!
Some people have expressed concern over putting this journey "out there." Believe me, I had/have my concerns, too.
However, my amazingly brave and beautiful girl wants to share this journey with everyone just in case there is someone else out there going through the same thing and needs some encouragement.
Just so that you know, if she ever changes her mind, I will stop writing about this and/or delete the posts if she asks me to. She's a tweener, you know. They're fairly well-known for changing their minds and for being moody.
Come to think of it, it sounds a lot like peri-menopausal me. Scary, huh? My poor hubby...
Stay tuned....more to come later...
Philippians 4:19 (NIV)
19 And my God will meet all your needs according to the riches of his glory in Christ Jesus.
Psalm 23:1-3 (NIV)
1 The Lord is my shepherd, I lack nothing.
2 He makes me lie down in green pastures, he leads me beside quiet waters,
3 he refreshes my soul.
Have you had to deal with referrals and insurance coverage, or the lack thereof? Do you, or does anyone you know struggle with trichotillomania?
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