Lyft as in Stolen, The Saga of a Disgusted Ex Lyft User

I’ve had it! I’ve been insulted by Lyft drivers. Lyft driver stole my peace of mind.  I’ve been robbed by a Lyft driver. I’m removing the app from my phone and on a crusade to see that friends do the same.

The last straw was this past two weeks. I stood firm even when I was robbed by a Lyft driver, Muhammed. Allow me to elaborate.

Several months ago I shopped at Wholefoods on Canal. I called Lyft. The driver arrived. Did he help with my packages? No, had he done so he might have realized that they were on the back seat. I digress.

Muhammed took me to Trader Joes on Wabash and asked what I needed to get there. I told him I was getting some beer in which to steam my mussels. He suggested that he wait. I have had other drivers do the same. No problem I said. I need one can of beer.

Off I went to get the beer. I left my groceries from Wholefoods in the car. I had over $80 worth of groceries, including the mussels for which I was getting the beer. When I suggested that the driver go into the parking lot, he insisted that he would wait, double parked. I should have seen the problem with this. Wabash and Roosevelt Road is pretty busy. The parking lot at Trader Joe’s is really busy. Silly me, I’ll quickly grab the beer and hop back into the car.  NO.

The driver took off with my groceries. What he didn’t know was that my mobile phone was in the grocery bag. The great staff at Trader Joe’s leaped into action.  A customer called the police for me.

The odyssey that I went on for the next several weeks was sci-fi unbelievable. I filed a report with the police within minutes. One of the staff at Trader Joe’s attempted to reach my mobile phone several times to no avail. Hours later I gave up. Security at Trader Joe put me in an Uber.   Nine hours later I got a call from the driver.

“You left your groceries in my car” said Muhammed. “Are you serious?’, said I. I’d already filed a police report. There was no way this man forgot my groceries in his car. In fact, the cell phone was tracked to the suburbs. There was no way another passenger would not have noticed three bags on the back seat. “You just left me.” said I. “You took off and stole my groceries!”

This man wanted my address to return my groceries that he had driven around Illinois for nearly  nine hours. No way!

Did he give up? No. Next he has someone call me claiming to be a police officer from Joliet. “Really,” said I. “Then why are you calling from a mobile phone?’. He finally gave up on that.

The next call was from a Chicago police station. An officer said I had forgotten my groceries in the car of a Lyft driver. When I told her that this had happened nearly ten hours before her phone call she guffawed. Her only suggestion was that she throw out my groceries and save my bags and mobile phone.

I don’t want to bore the reader with more detail but the bottom line was the information I got from a Chicago police detective.

Going after Lyft drivers for everything from petty theft to armed robbery and rape is almost impossible. Lyft will not give the identity of the alleged perpetrator without a court order! My situation was small compared to some of the stories told to me by the detective.

Several weeks later, while still fuming, I told a friend about my situation. She lost over $3,000 worth of professional make-up when a driver told her that his girl friend was trying to start a bridal make up business. Shortly he drove away with her make-up case. She’s been waiting over a year for Lyft to compensate her for the loss.

The second coldest night of the year, University of Chicago called Lyft to take my husband and I home. My husband was being released after having a heart attack. The staff person from U of C asked the Lyft driver to put our suitcase in the trunk of the car. Rather that do that, the driver left.

Tonight I called Lyft to pick me up from a meeting. I gave the exact address, 1 North State. When the app alerted me that the driver had arrived I went to the street. No car meeting the description was apparent. I called the driver. Here is the basics of the conversation. “Hello”, said I. “I am standing in front of the building at 1 North State Street. I don’t see you.” The driver responded. “I’m on Madison.” “Really?”, says I. “ The point for pick up is on State Street.” The driver again stated that he was on Madison. Okay, it’s been a long day. I want to go home so I volunteered to walk the short distance to Madison. The driver left and cancelled the ride and Lyft billed me for a missed ride. This was the final straw. I will be deleting the app from my phone.

It is unfortunate that the many people out there who want to make ends meet by driving should be penalized because of the bad apples. These companies are making money but the public will turn on them if we cannot rely on service and responsibility. I’m sure I am not the only person who will not Lyft and in fact is slamming them to the mat.

Leave a comment