Jeffrey Hickel says that when he noticed a $5.00 charge for "Network Connections USA" on his November 2008 phone bill, he called AT&T who "claimed ignorance of the charge." The customer service representative stated that AT&T had been told by Network Connections to put the charge on Hickel's bill for an unspecified service.
Hickel then contacted Network Connections directly and learned it was a prepaid directory assistance service. Hickel informed Network Connections that he never ordered or authorized the service and wanted it removed from his bill. When Hickel reviewed all of his past statements, he noticed the $5.00 charge first appeared in September 2007.
AT&T removed the charge from Hickel's bill but never refunded him for the past charges, despite his repeated demands and their promises to do so, the complaint states.
The complaint notes that billing customers for telecommunication services that the customers never ordered or authorized is known as "cramming."
Read the complaint after the jump.
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