I understand that you are a corporation. I also understand that it is unfair that people judge your company based on an interaction with one or two employees. However, I have become very irate with you, and I am very unhappy.
You see, I work in senior care. As a Life Enrichment Coordinator, my main purpose at work is to ensure that my residents have a healthy and productive life. I spend at least 40 hours per week to make sure that my seniors are enjoying their day.
So, when my residents kept asking for chair gliders, it became an important issue for me. With the approval of my boss, I went to your store in Rolling Meadows, Illinois to purchase some. I purchased all that you had. Unfortunately, this was not enough. So, while completing my purchase, I inquired as to when this location would get more. The clerk informed me that I could "pre-purchase" the rest that I needed.
I gave the clerk all of my information, including payment, and was promised that they would call me as soon as they came in. The delivery time was excepted to be a week. The clerk even said, "It could be two weeks at worse."
During the past five weeks I have contacted the same store and have been told that they are either a) on order, b) back-ordered, or c) somewhere in the store but unlocatable (seriously, the employees cannot find their stock?).
So now you have my money, and you still have the chair gliders. In and of itself, that is bad. However, to make matters worse, it seems that no one at the store cares. When I try to talk to someone, I just keep getting transferred to various people and departments. I am always told that the person I am talking to cannot handle my problem. Plus, the manager is never in. How do you run a store without a manager?
Anyway, while everyone is concerned about the economy and businesses going under, there is a reason people quit using big box stores. This is a prime example of one of those reasons. Why purchase from a store when they could care less about their product or customer satisfaction?
I noticed on the news today that you had to close two more stores in Illinois. I am sure you are blaming their bad sales solely on the economy; however, I suggest you look internally also.
Satisfied customers will find a way to keep using a store if they like the service and merchandise, neither of which I can say applies to you right now.